Monique Hill

Led benefits strategy and service delivery for 1,800+ employees, retirees, and leave participants, overseeing a $20M benefits budget. Reduced annual benefits spend by 30% and increased benefits engagement by 40%.

Consulted with employer clients on health and welfare, retirement, leave, and plan administration. Led vendor RFPs and negotiations that delivered 20%–30% cost savings for clients.

Managed HR operations, benefits administration, billing, compliance, and employee service delivery for a 25+ person team. Built an in-house shared-services and contact-center model to standardize employee support.

Administered health and welfare programs including medical, dental, vision, disability, life, FSA, EAP, 401(k), and ancillary benefits. Retained $2M+ in client revenue through proactive relationship management and reliable service delivery.

Coordinated benefits projects across employer clients, consultants, carriers, call centers, and service teams to deliver enrollment and plan-administration milestones on time. Supported compliance and reporting including nondiscrimination testing, 1095-C, Form 5500, EEO-1, and CMS reporting.

Supported case and disease management through member outreach, intake, follow-up, documentation, and coordination of healthcare services. Coordinated with providers and clinical teams to resolve member needs.

Bachelor of Arts in Psychology from the University of Massachusetts Amherst, completed in 2016.

Certification as a Six Sigma Yellow Belt.