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Pasupuleti- Bhaskar

@pasupuleti-bhaskar

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Operations & compliance associate focused on SLA/KPI governance, AML/KYC controls, and data-driven process improvement.

Singapore

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What I'm looking for

I’m looking for an operations or compliance role where I can own SLA/KPI performance, strengthen AML/KYC controls, and use SQL/Excel dashboards and Lean Six Sigma to drive measurable process improvements.

I’m a Front Line Associate - Operations & Compliance who strengthens operational governance through SLA/KPI tracking, reconciliation reporting, and disciplined AML/KYC controls. In ASEAN operations, I resolved 400+ monthly payment discrepancies while maintaining 99.8% SLA adherence, and I reduced compliance documentation errors by 22%.

I also improve how work gets done—streamlining escalation workflows with root-cause analysis to improve resolution turnaround by 18%. From my operations analyst and customer service & operations internship experience, plus Lean Six Sigma (DMAIC) projects, I build dashboards and automated reporting (SQL, Excel VBA) that support forecasting and capacity planning.

Experience

Work history, roles, and key accomplishments

Front Line Associate

Western Union Global Network Private Limited

Dec 2024 - Dec 2025 (1 year)

Resolved 400+ monthly payment discrepancies while maintaining 99.8% SLA adherence across ASEAN operations. Strengthened AML/KYC controls and streamlined escalation workflows, reducing compliance documentation errors by 22% and improving resolution turnaround by 18%.

Payment Reconciliation AML KYC Compliance Compliance Documentation Root Cause Analysis Operational Compliance

Junior Executive

Mighty Jaxx International Pte. Ltd.

Apr 2025 - Jul 2025 (3 months)

Coordinated 8+ 3PL vendors and reduced shipping delays by 15% across fulfillment operations. Standardized warehouse SOPs and kitting workflows to eliminate $15K in operational waste, and managed WMS tracking for 100+ SKUs while maintaining 99%+ order accuracy during peak demand.

Vendor Management Shipping Operations Kitting WMS Order Accuracy Process Standardization

Operations Analyst Intern

Phoenix Global

Apr 2023 - May 2023 (1 month)

Automated manual reporting workflows using SQL and Excel VBA, improving throughput by 25%. Built KPI dashboards to support operational tracking and capacity planning decisions, and implemented validation checks to increase reporting productivity by 15%.

SQL VBA KPI Reporting Data Validation Operational Reporting Capacity Planning