Monica Ferracioli

I am an operations-focused professional with a background spanning government service and small-business leadership. I specialize in managing information, maintaining accurate records, and ensuring reliable follow-through on projects from start to finish.

At Sorbae Frozen Treats I founded and managed day-to-day operations, handling bookkeeping, scheduling, inventory, and vendor and city communications to meet compliance and event deadlines. I adapted to new software tools to streamline workflows and reporting.

At the Social Security Administration I reviewed and verified sensitive case data across multiple databases, conducted eligibility research under federal guidelines, and processed high volumes of information with precision and consistency. I am recognized for reliability, organization, and strong written communication.

I enjoy learning new tools, conducting online research, and improving processes to increase accuracy and efficiency. I thrive in roles that blend structure with autonomy and where attention to detail and accountability matter.