Open to opportunities

Monica Ferracioli

@monicaferracioli

Message

Operations professional skilled in data verification, research, and process improvement.

United States

Message

What I'm looking for

I am looking for a role that combines structured processes with autonomy, values accuracy, and allows me to improve workflows and manage information end-to-end.

I am an operations-focused professional with a background spanning government service and small-business leadership. I specialize in managing information, maintaining accurate records, and ensuring reliable follow-through on projects from start to finish.

At Sorbae Frozen Treats I founded and managed day-to-day operations, handling bookkeeping, scheduling, inventory, and vendor and city communications to meet compliance and event deadlines. I adapted to new software tools to streamline workflows and reporting.

At the Social Security Administration I reviewed and verified sensitive case data across multiple databases, conducted eligibility research under federal guidelines, and processed high volumes of information with precision and consistency. I am recognized for reliability, organization, and strong written communication.

I enjoy learning new tools, conducting online research, and improving processes to increase accuracy and efficiency. I thrive in roles that blend structure with autonomy and where attention to detail and accountability matter.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Sorbae Frozen Treats

Apr 2021 - Present (4 years 6 months)

Manage day-to-day business operations including bookkeeping, scheduling, payroll records, inventory, and team coordination while securing vendors and community partnerships to ensure compliance and timely events.

Bookkeeping Scheduling Inventory Management Vendor Relations Google Workspace Notion Online Research

Claims & Data Processing Specialist

Social Security Administration

Apr 2010 - Dec 2022 (12 years 8 months)

Reviewed and verified sensitive case data across multiple databases, conducted eligibility research, and resolved discrepancies under federal guidelines while maintaining high accuracy and timely processing volumes.

Data Verification Case Management Online Research Record keeping & Compliance Microsoft Office Attention To Detail Written Communication

Education

Degrees, certifications, and relevant coursework

Johnson & Wales University

Bachelor of Science, International Business (Marketing Management)

Grade: Magna Cum Laude

Activities and societies: Member of Golden Quill and Silver Key national honor societies

Completed a Bachelor of Science in International Business with a concentration in Marketing Management and an Associate of Science in Entrepreneurship; graduated Magna Cum Laude and was member of Golden Quill & Silver Key honor societies.