Ernestina Velasquez

Oversee a team of 13 staff members, providing guidance, training, and performance evaluations. Manage daily office operations, ensuring efficiency in medical and administrative workflows.

Verified patient demographics and insurance information for accurate leave-related documentation. Scheduled and rescheduled appointments, ensuring seamless communication between patients and providers.

Supervised medical assistants and support staff, ensuring smooth daily operations. Managed supply ordering, labor expenses, and department budget.

Handled over 200 inbound calls from customers, vendors, and hospitals, resolving inquiries or escalating complex issues. Documented customer requests and resolutions, ensuring follow-up and satisfaction.

Managed back-office operations, including supply ordering, inventory management, and patient referrals. Trained and mentored new staff, fostering a collaborative and productive work environment.

Pursuing an Associate of Applied Science in Organizational Management, focusing on leadership and business administration. Expected to graduate in December 2026, building a strong foundation in business principles.

Anticipated completion of a Certificate of Completion in Organizational Leadership, Business Administration, and General Business. Developing expertise in managing teams and business operations.

Completed comprehensive training to become a Registered Medical Assistant (RMA) Certified. Gained essential skills in patient care, administrative duties, and medical office procedures.