Amy Sepulveda

Assisted providers in maintaining a patient/customer focus, supporting the delivery of high-quality care, and meeting patient satisfaction and financial/operational targets. Managed caseload for clinical staff/providers and oversaw staff scheduling.

Performed room triage and patient preparation for office/virtual appointments. Managed and oversaw provider staff inboxes/patient caseload, and performed EKG, blood draws, and other medical procedures.

Educated patients on procedures, responding to and quelling anxiety concerns to enhance procedure response. Collected and analyzed patient history data for clinicians, and managed inventory for available supplies.

Responsible for appointment scheduling, dispatching referrals, and phone operation/documentation. Reviewed and analyzed medical history, charted to patient records, and triaged/documented patient vital signs.

Performed clinical procedures under Provider supervision and fielded calls for patient procedure review and follow-up. Administered pediatric and adult immunizations and handled insurance provider authorizations as a patient liaison.

Completed a comprehensive program to become a certified Medical Assistant. The curriculum covered various aspects of medical assisting, preparing for clinical and administrative duties.