Open to opportunities

Monica Bell

@monicabell

Message

Hello my name is Monica Bell and I can’t wait to be your next air customer service agent.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service expertise and mentoring skills in a dynamic environment.

Customer service

Experience

Work history, roles, and key accomplishments

Vacation Ownership Advisor

Marriott Vacations Worldwide

Nov 2014 - Mar 2019 (4 years 4 months)

Managed customer relationships by following up on leads and fulfilling requests related to vacation ownership. Ensured customer satisfaction through effective communication and timely resolution of inquiries. Utilized virtual tour software to enhance guest experiences and supported contract processing to minimize rescission decisions.

Customer Relationship Management Virtual Tour Software Contract Processing Sales Support Customer Service Team Collaboration Regulatory Compliance

Personal Banker

SunTrust Bank

Oct 2009 - Jun 2011 (1 year 8 months)

Provided exceptional client service by assisting with account maintenance and problem resolution. Developed new client relationships and expanded existing ones through consultative conversations. Offered financial solutions tailored to client needs and referred clients to other banking services for additional opportunities.

Client Relationship Management Consultative Selling Cross Selling Regulatory Compliance Team Collaboration

Site Manager

YMCA

Aug 2008 - Oct 2009 (1 year 2 months)

Oversaw registrations and payments while providing classroom support and organization. Ensured a smooth operation of daily activities and maintained a positive environment for participants.

Classroom Management Payment Processing Organizational Skills Team Leadership Customer Service