Mona Jahani

Completed four project-based assignments for a small number of clients, managing each relationship independently from first conversation through to delivery. Worked with DBK, an estate agency, to review the customer enquiry journey and recommend practical changes.

Reviewed the customer journey using behavioural data, recordings and independent user feedback. Tested the site's main navigation with an external user-testing group and reorganised the homepage to create a clearer path to making an enquiry.

Brought UK and European teams onto a shared roadmap and coordinated meetings with senior stakeholders across multiple countries. Reorganised the team's Jira and Confluence boards and reshaped the wider programme planning and reporting.

Coordinated work across UX, product, analytics and commercial teams, keeping priorities, quality checks, reporting and follow-up actions organised. Supported delivery of 300+ projects that contributed £25m in additional revenue in FY 2019/20.

Managed product-range updates and worked across teams to keep product information, navigation and content accurate for customers. Supported stock and inventory processes that improved forecasting and reduced overstock.

BSc (Hons) in Business Information Technology from London University.

Completed short courses in behavioural psychology, communication, and programme management in 2025.