Mona -

I’m a Medical Billing Assistant and Customer Success Specialist with experience across healthcare intake and customer success operations. I verify insurance benefits and eligibility for patients across multiple facilities, support revenue cycle processes, and keep follow-up organized to resolve billing issues quickly.

In my current role as an Intake Specialist at Centerline Billing (2024–Now), I check claim statuses and follow up with payers to resolve billing problems, ensuring timely reimbursements and smooth administrative coordination. I also maintain data accuracy by supporting intake workflows and documentation across fast-paced environments.

Previously, as a Customer Success Specialist at Paricus (2022–2024), I managed client relationships in a high-volume remote setting, assisting with product usage, troubleshooting, and best practices to improve the overall customer experience. I’m proactive about addressing concerns, collaborating with internal teams to resolve issues, and maintaining accurate CRM-based records—while currently pursuing a Bachelor’s degree in Business Administration and seeking remote opportunities in medical practices.