At Ventures Lending Technologies, I design and maintain technical enablement content for a continuously evolving SaaS platform. My training improved client onboarding efficiency by 38% and reduced support tickets by 27%.
I own the lifecycle of training content, creating e-learning modules, manuals, one-pagers, and video tutorials. I also test product features and workflows to validate documentation across more than 60 platform workflows.
At KinderSystems, I designed technical knowledge base content, procedural documentation, and training curricula for a regulated SaaS platform. I built and governed centralized documentation systems that improved documentation accuracy by 15%.
As a Junior Technical Writer, I created more than 150 customer-facing and internal content assets. I also developed centralized repositories for RFPs, RFIs, and internal documentation, supporting more than $1.2M in new project opportunities.
