Open to opportunities

Sribala Nagarajan

@sribalanagarajan

Operations professional with 3 years in enterprise workforce planning, SLA-driven support, and data-backed scheduling improvements.

India

Message

What I'm looking for

I’m seeking to leverage my operational expertise in a Workforce/Resource Management role—planning staffing and schedules, maintaining SLA/timeline performance, and using Power BI/Excel automation to deliver accurate KPI reporting and improved scheduling decisions.

I’m a results-driven operations professional with 3 years of experience in enterprise operations, stakeholder management, and cross-functional coordination. In my support role, I ensured SLA compliance and high service availability while managing dynamic workloads and making quick operational decisions under pressure.

I coordinate cross-functional teams to resolve P1/P2 incidents and monitor staffing and workload distribution across global customers to support balanced resource utilization and timely escalation resolution. I build Power BI dashboards for KPI, ticket trend, and operational metric tracking, and I automate repetitive workflows using Power Automate and advanced MS Excel (Pivot Tables, VLOOKUPs, CASE formulas) to reduce manual overhead and improve scheduling accuracy.

Experience

Work history, roles, and key accomplishments

Junior Customer Support Executive

Tata Communications Transformation Services

Jan 2022 - Jan 2025 (3 years)

Managed end-to-end enterprise support operations, ensuring SLA compliance and high service availability. Coordinated cross-functional teams to resolve P1/P2 incidents, tracked KPIs and ticket trends with Power BI/MS Excel, and automated workflows using Power Automate to improve scheduling accuracy.