Open to opportunities

Mokhtar Rima

@mokhtarrima

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Bilingual English Language Trainer with strong communication skills.

Tunisia

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What I'm looking for

I seek a dynamic role where I can leverage my teaching and communication skills while contributing to a collaborative team environment.

I am a dedicated English Language Trainer with experience in delivering engaging online lessons and fostering an inclusive learning environment. My background includes working with diverse learners, from beginners to advanced students, where I focus on personalized teaching methods to enhance retention and engagement.

In addition to my teaching experience, I have a strong foundation in customer service, having worked as a telemarketer and customer service representative. I excel in resolving inquiries efficiently and maintaining high standards of service. My educational background in Intercultural Studies and English Literature equips me with a unique perspective on communication and cultural exchange.

Experience

Work history, roles, and key accomplishments

English Language Trainer

Albert Learning

Jul 2024 - Dec 2024 (5 months)

Delivered online English lessons for students ranging from beginner to advanced levels. Built an engaging and inclusive virtual classroom environment to facilitate effective learning.

Online Teaching Lesson planning Student Engagement

ÖA

Kindergarten English Teacher

Özel Genç Kardelen Anaokulu

Aug 2024 - Nov 2024 (3 months)

Taught basic English vocabulary and phrases to young children in a play-based learning environment. Designed and implemented engaging activities tailored to children's limited English proficiency.

Early Childhood Education Lesson planning Play Based Learning Classroom Management

Invigilator

British Council

Mar 2024 - Sep 2024 (6 months)

Supervised high-stakes examinations, ensuring strict adherence to established procedures. Maintained the security and integrity of all test materials throughout the examination process.

Security Protocols Test Administration Compliance Attention To Detail

Telemarketer (Bilingual)

Concentrix

May 2023 - Nov 2023 (6 months)

Re-engaged former customers through targeted outbound calls to promote retention. Successfully obtained and verified payment information during customer interactions.

Telemarketing Customer Retention Outbound Sales Payment Processing

Customer Service Representative

Transcom

Jun 2022 - Nov 2022 (5 months)

Handled customer inquiries efficiently via email and chat channels. Successfully resolved product-related issues, ensuring customer satisfaction.

Customer Service Email Support Chat Support Communication

Education

Degrees, certifications, and relevant coursework

Higher Institute of Human Sciences of Tunis

Master of Research, Intercultural Studies

Pursued a Master of Research in Intercultural Studies, focusing on advanced research methodologies and cross-cultural communication. Engaged in in-depth analysis of various cultural phenomena and their societal impacts.

Higher Institute of Human Sciences of Tunis

BA, English Language, Literature & Civilization

Completed a Bachelor of Arts in English Language, Literature & Civilization, gaining a comprehensive understanding of English linguistics, literary analysis, and cultural studies. Developed strong analytical and communication skills through extensive coursework and research.