Moi Fernandez

I am a customer support specialist with 10 years of experience providing fast, accurate, and empathetic assistance to a wide range of customers. I focus on clear communication, active listening, and rapid information retrieval to resolve issues efficiently.

My background includes chat support, technical customer service, and number portability processes, where I applied documentation accuracy and technical translation to help customers and internal teams.

I consistently use de-escalation techniques, patience, and tenacity to handle difficult interactions and maintain quality standards. I am comfortable with canned responses, multitasking, and maintaining high typing speed.

I hold education in Information Technology and have developed strong problem-solving, time management, and product-knowledge skills that support both customer experience and operational goals.