At Tata Communications Ltd., I lead a 45-member team restoring critical business functions and infrastructure services. I implemented incident management processes that reduced mean time to restoration and achieved 97% incident success across 70 managed sites.
I oversee ITIL-aligned service management, ServiceNow capabilities, and service governance, using KPI tracking and operational dashboards to identify improvement opportunities. I also work with IT and business stakeholders to turn requirements into actionable initiatives.
At Compu Com CSI, I managed a 30-engineer NOC team and coordinated major incidents, root-cause analysis, and service improvement. I also worked on FortiGate policies and network infrastructure changes for clients.
Earlier, I managed NOC teams at CMS IT Services Pvt. Ltd. and worked as a Senior Network Engineer at Infosys Pvt. Ltd., supporting Aruba and Cisco networks, firewalls, and incident response. I hold ITIL V5 Foundation and CCNA certifications, and my PMP certification is in progress.
