manideep saikia
@manideepsaikia
I lead incident management and network operations teams to restore services and improve resilience.
IndiaWhat I'm looking for
At Tata Consultancy Services, I led incident management activities, acknowledged and restored issues through Remedy, ServiceNow, and OneView, and worked with executive and department leaders on network capacity needs.
I’ve monitored, analysed, and reconfigured network environments for scalability and performance, evaluated security risks, produced network-service metrics reports, and coordinated with onsite engineers, chain management, and application developers. I also train junior network engineers and contribute technical insight to IT infrastructure planning.
Earlier, I delivered customer-focused engineering solutions at Quattro and built extensive technical sales and client-support experience at Ratchet Infotech, iYogi Technical Solutions, SpantechIT, and IBM Daksh.
Experience
Work history, roles, and key accomplishments
Business Process Leader, Incident Management
Jul 2017 - Aug 2025 (8 years 1 month)
Acknowledged, troubleshot, and restored issues via incident management tools, and worked with executive management to assess network capacity needs. Identified security risks, trained junior engineers, and monitored network environments to improve performance.
Education
Degrees, certifications, and relevant coursework
Durgapur Society of Management Science
Diploma of Higher Education, Hotel Management
2002 -
Diploma of Higher Education in Hotel Management with coursework in hotel management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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