Snehal Kunar
@snehalkunar
I lead IT service operations, incident management, and continuous improvement.
IndiaWhat I'm looking for
At Capgemini, I lead Incident Management and Major Incident Management process performance, governance, and continual service improvement. I build ServiceNow dashboards, Excel reporting, and standardized incident templates while coordinating vendors, service towers, clients, and technical teams.
I've led 80+ analysts supporting UK and ROI operations and delivered a hardware upgrade across 1,400+ McDonald’s stores without sales disruption. My background spans service desk operations, quality auditing, infrastructure support, Active Directory, VMware, network troubleshooting, and ITIL-aligned service delivery.
Experience
Work history, roles, and key accomplishments
Accountable for SI IM & MIM process performance, operations, and governance. Define goals, strategies, and monitor process performance metrics and KPIs.
Education
Degrees, certifications, and relevant coursework
College of Engineering Roorkee
Bachelor of Technology, Electronics & Communication Engineering
2013 - 2017
Pursued a Bachelor of Technology in Electronics & Communication Engineering, gaining a strong foundation in engineering principles and technical problem-solving.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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