Akshaya Singh

Major Incident Manager and Team Leader with 12 years of experience driving service reliability, operational excellence, and customer success across Healthcare, Banking, Network Operations, and Enterprise IT environments. Currently leading Major Incident Management and Technical Support Operations for GE HealthCare at CitiusTech, and responsible for ensuring rapid restoration of critical services, leading high-severity incident response, driving stakeholder communications, facilitating post-incident reviews, and delivering continuous service improvement initiatives. Over the course of my career, I have successfully progressed through Network Operations, Service Desk Management, Incident & Problem Management, and Technical Leadership roles with organizations including CitiusTech, Bank of America, Orange Business Services, and HCL Technologies. This diverse experience has enabled me to build strong expertise in service operations, incident command, team leadership, customer engagement, and operational governance. My core strengths include: • Major Incident Management • Team Leadership & People Management • Incident & Problem Management • Stakeholder & Executive Communication • Service Operations & ITIL Practices • SLA/KPI Management • Operational Excellence & Continuous Improvement • Healthcare Technology Operations • Vendor & Cross-functional Team Management • Customer Experience & Service Reliability I am passionate about building high-performing teams, improving operational resilience, and delivering exceptional service outcomes. As an ITIL Certified professional with CCNA and Generative AI Foundations certification and ongoing AWS and PMP preparation, I continuously invest in developing leadership, project management, and technology capabilities to drive greater business impact.