mohit gowda

I am a results-driven Operations Associate with three years' experience delivering measurable improvements in operational efficiency, supply chain coordination, and service quality at a large retail operations centre. I excel at resolving high-volume operational issues under tight deadlines while maintaining strong stakeholder relationships and meeting KPIs.

At Tesco Bengaluru I managed refrigeration and HVAC issues across 3,000+ retail sites, resolved 14,000+ Zendesk tickets with 99% SLA compliance, coordinated spare-parts procurement via EAM systems, and led daily operations review calls with senior management. I automated critical workflows that reduced annual operational time by 21 and 120 hours respectively, and created SOPs and process-improvement proposals to increase consistency and reduce recurring task time.

I combine technical tools (Advanced Excel, Power BI, Tableau, SQL, SAP MM, Zendesk, EAM) with strong communication, stakeholder management, and problem-solving skills. I hold a BE in Mechanical Engineering and certifications including Six Sigma White Belt, and am committed to continuous improvement and data-informed decision-making.