Nivash Edison
@nivashedison
Operations specialist driving cost reductions and logistics efficiencies through technical problem-solving.
IndiaWhat I'm looking for
I am an operations specialist with a mechanical engineering background and hands-on experience in procurement, logistics coordination, and customer support. I combine technical proficiency with process automation to diagnose issues and implement practical solutions.
At SynergyShipping, I improved vendor accountability by implementing a vendor tracking system that reduced response times by 30% and coordinated spare-parts deliveries across five major ports to ensure 100% on-time delivery.
As a Purchase Officer I negotiated contracts to achieve a 15% reduction in procurement costs while maintaining quality, and developed Excel-based tools that cut purchase order processing time by 25%.
In customer-facing roles I resolve complex issues by collaborating across departments, use scripting and automation to streamline operations, and focus on delivering timely, cost-effective outcomes.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Hexaware
Jan 2025 - Present (1 year 2 months)
Assisted customers with inquiries and resolved complex issues by coordinating with backend teams, improving response and resolution times while providing I2 operations support.
Purchase Officer
Synergy Shipping Management
Jan 2023 - Present (3 years 2 months)
Implemented vendor tracking and negotiated supplier contracts to reduce response times by 30% and procurement costs by 15%, and developed Excel tools to cut PO processing time by 25%.
Education
Degrees, certifications, and relevant coursework
Jeppiaar Engineering College
Bachelor of Engineering, Mechanical Engineering
Completed a Bachelor of Engineering in Mechanical Engineering with coursework and projects relevant to mechanical and logistics systems.
St. Britto’s Matriculation Higher Secondary School
Higher Secondary Certificate, General Secondary Education
Completed Higher Secondary Certificate (HSC) with a general academic curriculum.
St. Britto’s Matriculation Higher Secondary School
Secondary School Certificate, General Secondary Education
Completed Secondary School Certificate (SSC) with foundational coursework across core subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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