At Tech Mahindra, I supported Alaska Airlines loyalty and passenger-data operations across its global partner-airline ecosystem. I processed mileage, profile, flight, and customer-recovery workflows for international carriers.
I used Sabre GDS, ARS Sabre Emulator, and IMAGE RES to investigate PNRs, retrieve passenger records, and validate flight segments. I also handled Mileage Plan and Toolkit cases in Salesforce Service Cloud.
For EFI passenger-data corrections, I researched records from unworked DAP queues and validated passenger information before updates. At NAUKREEZ.COM, I supported B2B and institutional client operations, including onboarding, documentation, and program coordination.
