Mohd Abdulaziz

I’m an entry-level customer service professional focused on resolving customer and insurance claim issues with accuracy and urgency. At Corro Health, I handled medical claim rejection cases by analyzing rejection reasons, contacting the insurance company, reviewing patient records, making corrections, and prioritizing re-submission.

Previously, as a Jr Associate at Pioneer Internet, I addressed customer questions and concerns through phone and email, managed complaints and service interruptions, and escalated complex technical issues to senior support staff or network engineers. I bring intermediate skills in customer care, customer service, and tools like Microsoft Excel and Microsoft Office, with a strong commitment to clear communication and dependable follow-through.