Prerna Mishra

I am a customer service executive with hands-on experience supporting healthcare accounts at Teleperformance, specializing in medication dispensation, urgent medication provision and patient-focused issue resolution.

I manage document verification, invoice generation, quality assurance and billing processes while resolving insurance denials (including CO197, CO19, CO45) and handling prior authorizations, CN and RX requests to secure payments for medical equipment such as insulin pumps and sensors.

I proactively escalate via calls and chats, collaborate with billing teams to reduce denials and improve revenue, and I seek roles that let me apply my problem-solving, communication and denial-management skills to deliver measurable operational improvements.