Open to opportunities

Mohannad MQ

@mohannadmq

Message

I deliver accurate customer support, data entry, and remote administrative coordination.

Jordan

Message

What I'm looking for

I'm seeking a remote entry-level role in virtual assistance, data entry, or administrative support where I can apply accurate record handling, customer communication, scheduling, and organizational skills.

I've supported high-volume customer inquiries at Crystel Company, accurately logging CRM interactions, updating customer records, and coordinating case resolution across internal departments.

My hospitality experience at Grand Hyatt Hotel and Bellevue Hotel strengthened my ability to manage requests accurately, communicate in Arabic and English, and deliver organized service in fast-paced environments. I'm now seeking remote opportunities in virtual assistance, data entry, and administrative support.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Crystel Company

Mar 2024 - Apr 2025 (1 year 1 month)

Handled high-volume inquiries via phone and email, logging all interactions accurately in the CRM system. Performed data entry and record updates, ensuring accuracy across customer accounts.

CRM Data Entry Record keeping Customer Service Phone Support Ticketing Systems Issue Resolution Quality Assurance

Room Service Specialist

Grand Hyatt Hotel

Jan 2022 - Dec 2023 (1 year 11 months)

Delivered in-room dining orders accurately and promptly, ensuring a seamless guest experience. Handled room service calls, took orders with precision, and coordinated with the kitchen for timely delivery.

Order Processing Customer Service Coordination

Full-Time Waiter

Bellevue Hotel

Jan 2018 - Dec 2018 (11 months)

Set up service areas and managed breakfast operations efficiently and on schedule. Took and fulfilled guest orders accurately within a fast-paced, organized workflow.

Customer Service Order Taking Time Management Multitasking