Mohan Kumar N
@mohankumarn
I onboard enterprise SaaS customers and resolve complex API and production issues.
IndiaWhat I'm looking for
I've supported enterprise SaaS customers at Testsigma and Aurigo, onboarding 60+ customers, delivering 100+ technical demos, and resolving 1,400+ support cases while sustaining 95%+ CSAT.
At Testsigma, I own technical account relationships from onboarding through adoption, lead environment setup and integration walkthroughs, diagnose issues through logs and lower-environment reproduction, and partner with Product and Engineering on fixes. Previously, I automated 1,000+ test scenarios across fintech, logistics, and healthcare environments and turned recurring support patterns into 50+ knowledge base articles that reduced repeat tickets by 20%.
Experience
Work history, roles, and key accomplishments
Technical Account Manager
Testsigma Software Technologies
Aug 2025 - Present (1 year)
Serve as the named technical point of contact for enterprise SaaS accounts, leading onboarding, diagnosing complex issues, and running QBRs to drive adoption and expansion.
Senior Solution Engineer
Testsigma Software Technologies
Mar 2025 - Aug 2025 (5 months)
Automated 1,000+ test scenarios across fintech, logistics, and healthcare environments, validated REST APIs and integrations, and built CI/CD workflows to support stable releases.
Software Support Analyst
Aurigo Software Technologies
Jan 2022 - Mar 2025 (3 years 2 months)
Resolved 1,400+ enterprise support cases with 95%+ CSAT, performed root-cause analysis, authored 50+ knowledge base articles, and managed escalations for North American clients.
Education
Degrees, certifications, and relevant coursework
JSS Science and Technology University
Master of Computer Applications, Computer Applications
2019 - 2022
Pursued a Master of Computer Applications degree, focusing on advanced computing concepts and applications.
University of Mysore
Bachelor of Science, Computer Science
2015 - 2018
Completed a Bachelor of Science degree with a major in Computer Science, building a strong foundation in programming and software development.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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