Mohammed sharjeel
@mohammedsharjeel
Customer support specialist at BreakThru handling live chats for clients across HVAC, education, medical, and legal industries.
PakistanWhat I'm looking for
At BreakThru, I handled chats for clients based in the USA, Canada, New Zealand, and Australia across HVAC, education, medical, and attorney industries.
At Pinnacle Enterprise Karachi, I worked as a Service Excellence Architect and support agent on live chat and email. At Ibex Connect, I worked as a Customer Support Executive, including chat and email support and quality control work for foodpanda.
Earlier, I worked as a Sales Assistant at Worldwide Equipment Services, an importer of diesel generators, with experience in procurement documentation, technical and commercial proposals, and tender research. I also worked as a Designer and Advertiser at PRISLOGIXE and as a Computer Hardware Operator at Leghari Travels.
Experience
Work history, roles, and key accomplishments
SEA (Service Excellence Architect)
Pinnacle Enterprise
May 2022 - Jul 2024 (2 years 2 months)
Provided support as a live chat and email agent, ensuring service excellence for clients.
CSE (Customer Support Executive)
Ibex Connect
Jan 2020 - May 2022 (2 years 4 months)
Worked as a Customer Support Executive handling emails and chats for foodpanda-PK, later promoted to foodpanda-APAC. Also performed quality control and audit tasks.
Sales Assistant
Worldwide Equipment Services
Provided technical queries, prepared proposals, maintained records, and conducted tender research for a diesel generator importer.
Designer and Advertiser
PRISLOGIXE
Worked as a designer and advertiser in an advertising office.
Computer Hardware Operator
Leghari Travels
Worked as a computer hardware operator for one year.
Education
Degrees, certifications, and relevant coursework
Government Commerce College Karachi
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce from Government Commerce College Karachi in 2015.
SSAT Degree College Karachi
Intermediate, Commerce
Completed Intermediate in Commerce from SSAT Degree College Karachi in 2009.
Board of Secondary Education Karachi
Matriculation, Computer Science
Completed Matriculation in Computer Science from Board of Secondary Education Karachi in 2007.
PHMA Institute of Knitwear Technology Karachi
Merchandising, Merchandising
Completed a course in Merchandising from PHMA Institute of Knitwear Technology Karachi.
Pakistan Institute of Tourism and Hospitality Industries (PITHM)
Diploma, Hotel Management
Completed a Hotel Management Diploma from Pakistan Institute of Tourism and Hospitality Industries (PITHM).
PHMA Institute of Knitwear Technology Karachi
Quality Checker, Quality Checker
Completed a Quality Checker certification from PHMA Institute of Knitwear Technology Karachi under the UNDP Pakistan USAID Program.
Infra Institute of Information Technology
Course, Computer Hardware
Completed a Computer Hardware course from Infra Institute of Information Technology.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Website
prislogix.comSalary expectations
Job categories
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