Open to opportunities

Mohammed Shakoor

@mohammedshakoor

Message

Bilingual remote support specialist designing AI workflows to streamline customer operations.

Norway

Message

What I'm looking for

I’m looking for a role where I can own multichannel support, improve response speed with AI workflows, and support digital operations—working independently, learning fast, and delivering practical results that customers and teams feel day to day.

I’m a bilingual remote customer support and digital service specialist based in Norway, combining multichannel support with hands-on AI workflow building. I don’t just use tools—I design workflows that fit real operations, cutting response time and streamlining repetitive tasks.

Through my work and consultancy, I’ve handled CRM and ticket management with Zendesk and HubSpot, managed escalations, and built clear documentation. I support live e-commerce environments using Shopify, Wix, and WordPress, and I’ve built client-ready setups that people can operate independently.

I thrive in self-managed remote roles where speed, context-switching, and practical teaching matter. I’ve volunteered and led automation efforts, trained owners and staff on daily AI usage, and delivered solutions remotely across Slack, Zoom, and Trello—consistently aiming for reliable outcomes and fast execution.

Experience

Work history, roles, and key accomplishments

AI Workflow Consultant

Abloom Filmfestival

Jan 2024 - Jan 2025 (1 year)

Built AI automation workflows for daily operations, setting up automated email drafts and training the owner and staff to use AI tools in practice. Designed and taught workflow improvements to reduce repetitive work.

AI Workflow Design ChatGpt Email Automation Staff Training Process Optimization Remote Collaboration

Founder - Consultancy

Shakoor Rational Solutions

Jan 2023 - Jan 2024 (1 year)

Provided remote business consultancy to help small businesses identify operational issues and implement solutions, including digital presence and content strategy improvements. Managed client communication remotely using Slack, Zoom, and Trello to support ongoing workflow changes.

Remote Consultations Operations Management Digital Presence Content Strategy Workflow Optimization Slack Zoom Trello Stakeholder Management

Freelance Web & Digital Support

Jan 2022 - Jan 2023 (1 year)

Sourced freelance clients, built Shopify/Wix websites, and trained clients to manage their own platforms. Delivered repeat contracts through reliable web and customer support.

Shopify wix Client Training Digital Support Customer Support Workflow Handover

Customer Service & Team Support

Jan 2021 - Jan 2023 (2 years)

Provided customer service in high-volume settings with 100+ daily visitors, managing scheduling and multitasking across ongoing requests. Resolved issues in real time and supported team coordination to keep operations running smoothly.

Customer Support Scheduling Multitasking Escalation Handling