Anastasiia Krisenko
@anastasiiakrisenko
Experienced Support Specialist with a passion for technology.
What I'm looking for
As a detail-oriented Support Specialist with a strong background in customer service, I leverage my knowledge in IT, particularly in web development, to provide exceptional service to clients. I'm passionate about creating a good customer experience and enjoy guiding people through easy-to-understand guides and adding new information to knowledge bases.
Throughout my experience, I've become proficient in expanding company knowledge bases, content management, problem-solving, and troubleshooting. I specialize in offering remote support through email and chat platforms. As a highly organized and structured person, I adapt and thrive in dynamic environments, utilizing my tech-savvy skills and working efficiently with digital tools.
As a team player, I'm always willing to go the extra mile to ensure the success of my colleagues and contribute to a positive work environment. With a strong foundation in customer service and a passion for technology, I'm dedicated to delivering exceptional results and continuously improving my skills.
Experience
Work history, roles, and key accomplishments
Teacher's Assistant
Lillestrøm voksenopplæring
Apr 2023 - Present (2 years 2 months)
Assisted with teaching Norwegian language classes.
English Translator and Content Creator
Freelance
Feb 2018 - Present (7 years 4 months)
Translated documents, charts, instructions, manuals, subtitles, essays, novels, short stories, and games.
Technical Support Specialist
TeamDigitalNiko (Sphere Digital)
Mar 2020 - Mar 2021 (1 year)
Created and managed email campaigns, processed advertiser requests, and implemented daily updates and bug-fixing.
Junior SEO Specialist
pro100Seo
Aug 2019 - Mar 2020 (7 months)
Improved search engine rankings, researched and tested new approaches, and produced regular audits and performance reports.
Staff Coordinator
UTB
Aug 2018 - Aug 2019 (1 year)
Provided consultative support, copied and filed documents, and assisted with daily workflow management.
Administrative Specialist
Municipal Institution of Mykolaiv City Council
Nov 2016 - Feb 2018 (1 year 3 months)
Provided administrative support, prepared reports, and assisted with daily workflow management.
Education
Degrees, certifications, and relevant coursework
Anastasiia hasn't added their education
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