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Anastasiia Krisenko

@anastasiiakrisenko

Experienced Support Specialist with a passion for technology.

Norway
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What I'm looking for

Looking for a dynamic environment where I can utilize my tech-savvy skills and work efficiently with digital tools to provide exceptional customer service and support.

As a detail-oriented Support Specialist with a strong background in customer service, I leverage my knowledge in IT, particularly in web development, to provide exceptional service to clients. I'm passionate about creating a good customer experience and enjoy guiding people through easy-to-understand guides and adding new information to knowledge bases.

Throughout my experience, I've become proficient in expanding company knowledge bases, content management, problem-solving, and troubleshooting. I specialize in offering remote support through email and chat platforms. As a highly organized and structured person, I adapt and thrive in dynamic environments, utilizing my tech-savvy skills and working efficiently with digital tools.

As a team player, I'm always willing to go the extra mile to ensure the success of my colleagues and contribute to a positive work environment. With a strong foundation in customer service and a passion for technology, I'm dedicated to delivering exceptional results and continuously improving my skills.

Experience

Work history, roles, and key accomplishments

LV
Current

Teacher's Assistant

Lillestrøm voksenopplæring

Apr 2023 - Present (3 years 2 months)

Assisted with teaching Norwegian language classes.

FR
Current

English Translator and Content Creator

Freelance

Feb 2018 - Present (8 years 4 months)

Translated documents, charts, instructions, manuals, subtitles, essays, novels, short stories, and games.

SE

Customer Support Specialist

SeoSambaPro

Jan 2022 - Feb 2023 (1 year 1 month)

Worked as a remote customer support specialist, responding to client inquiries, identifying and reproducing bugs, and creating FAQs and user guidelines.

TD

Technical Support Specialist

TeamDigitalNiko (Sphere Digital)

Mar 2020 - Mar 2021 (1 year)

Created and managed email campaigns, processed advertiser requests, and implemented daily updates and bug-fixing.

PR

Junior SEO Specialist

pro100Seo

Aug 2019 - Mar 2020 (7 months)

Improved search engine rankings, researched and tested new approaches, and produced regular audits and performance reports.

UT

Staff Coordinator

UTB

Aug 2018 - Aug 2019 (1 year)

Provided consultative support, copied and filed documents, and assisted with daily workflow management.

MC

Administrative Specialist

Municipal Institution of Mykolaiv City Council

Nov 2016 - Feb 2018 (1 year 3 months)

Provided administrative support, prepared reports, and assisted with daily workflow management.

Education

Degrees, certifications, and relevant coursework

Anastasiia hasn't added their education

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