Looking for a job

Руслан Березовский

@0004840

Message

I solve user problems, coordinate support requests, and use data to identify recurring issues.

Norway

Message

What I'm looking for

I'm looking for a support role in an international team where communication and practical problem solving are important.

I've spent two years managing daily customer requests, helping users resolve account, software, and workflow problems step by step.

In my Support Manager role, I tracked open cases, escalated technical issues, created troubleshooting guidance, and worked across teams to carry issues through to resolution. I also used customer feedback to identify recurring problems.

As a Junior Data Analyst, I prepared datasets and reports with Excel, SQL, and Power BI, using basic Python for data preparation and exploratory analysis. I'm looking to bring practical problem-solving and clear communication to an international support team.

Experience

Work history, roles, and key accomplishments

Junior Data Analyst

Project-Based / Independent

Jan 2026 - Jul 2026 (6 months)

Prepared datasets and created simple reports using Excel, SQL and Power BI. Used basic Python for data preparation and exploratory analysis.

Excel SQL Power BI Python Data Preparation Exploratory Analysis

Support Manager

Customer Support Team

Jan 2024 - Jan 2026 (2 years)

Managed daily customer requests and kept track of open cases. Helped users with account, software and workflow problems and explained solutions step by step.