Abygail Franco

With over 10 years of experience in administration and more than 5 years in blockchain and crypto customer support, I specialize in effective issue resolution and customer satisfaction. My strong technical knowledge in blockchain allows me to foster productive client relationships and enhance retention. I have a proven track record of using data-driven strategies to improve customer satisfaction and operational efficiency.

In my recent role as a Customer Support Manager at Blade Labs in Dubai, I ensured a positive customer experience by providing exceptional support and fostering strong relationships. I served as the primary point of contact for resolving issues across various platforms, including email, chat, and social media. My responsibilities included technical troubleshooting, collecting customer feedback, and collaborating with internal teams to meet service goals while adhering to data privacy standards.

Previously, I worked as a Digital Marketing Specialist, where I honed my skills in SEO/SEM, Google Analytics, and content strategy. My experience in digital marketing complements my customer support expertise, enabling me to engage audiences effectively and drive growth. I am passionate about leveraging my skills to enhance customer experiences and contribute to organizational success.