Mohammed Shahma User

I am an enthusiastic B.Com graduate with a strong interest in Human Resources and hands-on experience in customer-facing operations. I bring practical knowledge of recruitment, employee engagement, and HR operations alongside solid communication and organizational abilities.

In my role as a Trainee Associate - Operations at a high-volume contact center, I handled international calls, documented client interactions, and resolved escalated issues by coordinating with teams to implement effective solutions. I developed strong problem-solving, multitasking, and time-management skills in a fast-paced environment.

I led a team project on the adoption of green banking practices in India, analyzing sustainability initiatives and preparing recommendations to increase environmentally friendly banking adoption. I also completed academic projects in Human Resource Management, HR Analytics, and Project Management, reinforcing my theoretical foundation.

I am seeking an entry-level HR opportunity where I can apply my customer-service background and HR fundamentals to contribute to recruitment, employee engagement, and HR operations while continuing to learn and grow professionally.