Mohammed Shahma User
@mohammedshahmauser
Entry-level HR professional with customer-service experience and foundational HR knowledge.
What I'm looking for
I am an enthusiastic B.Com graduate with a strong interest in Human Resources and hands-on experience in customer-facing operations. I bring practical knowledge of recruitment, employee engagement, and HR operations alongside solid communication and organizational abilities.
In my role as a Trainee Associate - Operations at a high-volume contact center, I handled international calls, documented client interactions, and resolved escalated issues by coordinating with teams to implement effective solutions. I developed strong problem-solving, multitasking, and time-management skills in a fast-paced environment.
I led a team project on the adoption of green banking practices in India, analyzing sustainability initiatives and preparing recommendations to increase environmentally friendly banking adoption. I also completed academic projects in Human Resource Management, HR Analytics, and Project Management, reinforcing my theoretical foundation.
I am seeking an entry-level HR opportunity where I can apply my customer-service background and HR fundamentals to contribute to recruitment, employee engagement, and HR operations while continuing to learn and grow professionally.
Experience
Work history, roles, and key accomplishments
Trainee Associate - Operations
UnifyCX
Dec 2025 - Feb 2026 (2 months)
Handled high-volume international calls and resolved escalations, improving operational accuracy through detailed documentation and cross-team coordination. Streamlined processes to meet performance targets and enhance service quality in a fast-paced contact center.
Education
Degrees, certifications, and relevant coursework
Tippu Sultan First Grade College
Bachelor of Commerce, Commerce
2022 -
Pursuing Bachelor of Commerce with interest in Human Resources, covering basic HR concepts such as recruitment, employee engagement, and HR operations.
Mangalore Institute of Technical Education
Diploma, Automobile Engineering
2021 - 2022
Completed a diploma in Automobile Engineering focusing on technical and practical aspects of vehicle systems.
Milagres Pre-University College
Pre-University Certificate, Pre-University
2019 - 2021
Completed pre-university education preparing for undergraduate studies with a focus on foundational academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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