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Mohammed Omer

@mohammedomer1

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Data Analyst at UN World Food Programme who improved fleet data accuracy and generated stock and KPI reports.

Egypt

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At UN World Food Programme, I developed Excel formulas to check fleet data accuracy, including jobcard timesheets, trip legs, and fuel records. I also used Excel Power Query to combine stock control, purchases, and issued reports from FMS into accurate stock reports.

As a Customer Support Agent at Teleperformance Egypt on the AT&T account, I respond to customer inquiries and troubleshoot voice and data issues across networks, devices, and services. Earlier, as a Backup and IT Engineer at Al Fasialiah Group Southern Region, I supported backup systems, email, and network troubleshooting.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Teleperformance Egypt

Jun 2022 - Mar 2025 (2 years 9 months)

Provided excellent customer service to AT&T customers, responding to inquiries and resolving issues in a timely manner using Salesforce CRM. Utilized problem-solving skills to identify solutions for customer needs and troubleshooted voice and data issues.

Salesforce Troubleshooting Customer Service Problem Solving Communication Skills

Data Analyst

UN World Food Programme

Mar 2020 - May 2022 (2 years 2 months)

Ensured information and data reports were promptly carried out and expedited efficiently. Developed Excel formulas and used Power Query to merge stock control and purchase reports, and generated KPI reports such as Cost Performance and Workshop Productivity.

Excel Power Query Data Analysis Reporting FMS Novacom

Backup and IT Engineer

Al Fasialiah Group Southern Region

Jan 2014 - Jan 2016 (2 years)

Set up and maintained laptops, desktops, and POS machines, and configured IBM Lotus and Microsoft Exchange mail. Used Symantec Backup Exec to back up Exchange, SQL, Oracle, and file servers, and used ticketing system and TeamViewer for remote support.

Symantec Backup Exec Exchange Lotus Notes SQL Oracle Active Directory SAP TeamViewer Networking

Web Developer

Sudan University of Science and Technology

Jan 2006 - Dec 2006 (11 months)

Designed and developed a peer-to-peer web page for computer products as a final year project, using PHP, MySQL, Photoshop, Flash, FrontPage, and Dreamweaver.

PHP MySQL Photoshop Flash FrontPage Dreamweaver

Education

Degrees, certifications, and relevant coursework

Sudan University of Science and Technology

Bachelor's degree, Computers and Information Systems

Completed studies in Computers and Information Systems at the College of Computer Sciences.

British Council

IGCSE, General Education

Completed the International General Certificate of Secondary Education (IGCSE) with subjects including English, Math, Physics, Chemistry, Business, and Biology.