Open to opportunities

Mohammed Nejjari

@mohammednejjari

Message

Experienced IT support specialist with a strong background in customer service.

Morocco

Message

What I'm looking for

I seek a role that offers growth opportunities in a dynamic environment, emphasizing teamwork and innovation.

I am a dedicated professional with over 5 years of diverse experience in technical support, maritime operations, and customer service. Currently, I serve as a 1st Line IT Support Specialist at NFON AG, where I provide immediate B2B support in both German and English to partners across multiple countries. My role involves identifying and resolving technical issues related to cloud-based services and telecommunications solutions, ensuring partner satisfaction through effective communication and problem-solving.

Previously, I worked as a Ships Agent and Freight Dispatcher, where I managed vessel documentation, coordinated port services, and facilitated customs clearance for traders. My ability to liaise with global shipping companies and handle administrative tasks has honed my skills in logistics and operations. I am committed to delivering outstanding customer service and thrive in fast-paced environments, always aiming to exceed expectations.

Experience

Work history, roles, and key accomplishments

Current

1st Line IT Support Specialist

Current

NFON AG Exciting AG

Jun 2023 - Present (2 years)

Providing B2B support in German and English for partners across multiple countries. Resolving technical issues related to Cloud-based services and telecommunications solutions, while ensuring partner satisfaction through effective communication.

B2B Support Technical Troubleshooting Cloud Services Telecommunications Customer Service System Configuration Problem Solving Communication Team Collaboration

Freight Dispatcher

ESSABIRI SHIPPING

Jun 2021 - Oct 2023 (2 years 4 months)

Providing customs clearance services and coordinating transportation logistics. Ensuring compliance with regulations and resolving issues related to shipments and customs efficiently.

Customs Clearance Logistics Coordination Customs Regulations Compliance Problem Solving Documentation Communication Freight Management Customer Service

Ships Agent

GLOBAL SEA SERVICE

Jun 2021 - Oct 2023 (2 years 4 months)

Managing vessel documentation and coordinating port services. Facilitating communication between vessel crews and port authorities while ensuring smooth operations and addressing emergencies during port stays.

Vessel Documentation Port Coordination Communication Invoicing Customer Liaison

Customer Service Officer

IQ Option

Jun 2021 - Jul 2021 (1 month)

Providing assistance to traders on the IQ Option platform through live chats, emails, and calls. Addressing queries related to the platform and ensuring customer satisfaction.

Customer Support Live Chat Email Communication Problem Solving Financial Services Communication Skills Time Management Team Collaboration

Sales Officer

SACCOM

Feb 2021 - Jun 2021 (4 months)

Contacting potential and existing customers, handling queries and complaints, and managing the sales process through specific software. Achieving sales targets consistently.

Sales Management Communication Negotiation Time Management Customer Relationship Management Teamwork