Mohammed Kabiru
@mohammedkabiru
Dedicated IT Support Assistant with a focus on customer service excellence.
NigeriaWhat I'm looking for
I am a passionate IT Support Assistant with a strong commitment to providing exceptional customer service. My experience at Gigabyte Cybercafe has equipped me with the skills to troubleshoot technical issues effectively and communicate solutions clearly to non-technical users. I thrive in fast-paced environments and enjoy helping others resolve their problems.
Prior to my role in IT support, I worked as a Retail Associate at Nadrem Supermarket, where I honed my customer service skills by assisting customers with product selections and addressing their concerns. My ability to maintain a positive attitude and work collaboratively with team members has been instrumental in achieving organizational goals.
Experience
Work history, roles, and key accomplishments
IT Support Assistant
Gigabyte Cybercafe
Jan 2022 - Jan 2024 (2 years)
Assisted employees and clients with technical troubleshooting and software issues via phone and email. Documented support cases and provided clear instructions to non-technical customers for independent problem resolution.
Retail Associate
Nadrem Supermarket
Sep 2019 - Sep 2021 (2 years)
Provided excellent customer service by assisting customers with product selection, processing transactions, and addressing complaints. Resolved issues related to returns and exchanges while maintaining a positive attitude in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
FMFederal University of Technology, Minna
Bachelor of Technology, Physics
2017 - 2024
Pursuing a Bachelor’s Technology (B.Tech) in Physics, focusing on the principles of physics and their applications in technology and engineering.
Dec International School, Tudun Wada Kaduna
Secondary School Certificate, General Studies
2014 - 2016
Completed secondary education with a focus on general studies, preparing for the West African Examination Council (WAEC).
L.E.A Primary School Kubwa 1 Abuja
First School Leaving Certificate, Primary Education
2005 - 2010
Completed primary education, laying the foundation for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
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