MFMohammed Fahad
@mohammedfahad
Customer Relationship Manager with expertise in team management.
IndiaWhat I'm looking for
My name is Mohammed Fahad, and I am a dedicated Customer Relationship Manager with extensive experience in customer support and team management. I have honed my skills at Sutherland Global Services, where I provided technical support for Amazon North America, ensuring customer satisfaction through effective troubleshooting and communication.
Currently, I am working at WEGOMAP, where I have further developed my expertise in customer relationship management. My educational background in B.Com (Computer Application) has equipped me with a strong foundation in banking and accounting, complemented by a professional diploma in the same field. I am passionate about leveraging my skills to foster positive relationships and drive business success.
Experience
Work history, roles, and key accomplishments
Customer Relationship Manager
WEGOMAP
Nov 2021 - Jan 2025 (3 years 2 months)
Managed customer relationships and ensured high levels of customer satisfaction. Utilized skills in SAP, TALLY, ERP, and GST to enhance service delivery and operational efficiency.
Customer Support Associate
Sutherland Global Services
Mar 2021 - Oct 2021 (7 months)
Provided technical support and troubleshooting for customer inquiries, specifically for Amazon North America. Developed skills in customer relationship management and team collaboration.
Education
Degrees, certifications, and relevant coursework
Union Christian College
Bachelor of Commerce, Computer Application
2015 - 2018
Completed a Bachelor of Commerce with a focus on Computer Applications, gaining knowledge in business principles and computer technology.
Jyothi Nivas Public School
Pre-University Course, Commerce
2013 - 2015
Pursued Pre-University Course in Commerce, developing foundational knowledge in business and commerce subjects.
Al Ameen Public School
Secondary School Certificate, General Education
2001 - 2013
Completed primary and secondary education, focusing on developing communication skills and teamwork.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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