Bharat Maan

As an experienced Customer Service Executive with a proven track record at Global Fidelis in Miami, Florida, I have honed my skills in assisting clients through chat and email to understand their financial needs. My ability to recommend optimal finance services has not only driven client retention but has also enhanced overall customer satisfaction. I pride myself on delivering friendly, informative service while maintaining strong client relationships through timely responses and personalized support.

Throughout my tenure, I have demonstrated excellence in pre-sale assistance and post-sale support, ensuring that clients feel valued and understood. My proficiency in CRM software, particularly Salesforce CRM, has allowed me to manage client interactions effectively, focusing on detail and critical thinking. I consistently exceeded customer satisfaction targets, maintaining a 95%+ positive feedback rating, which reflects my commitment to providing exceptional service.