Mohammed Badr

Planned and executed AI and data-driven projects, ensuring alignment with client and organizational goals. Led cross-functional teams to deliver high-quality project results and maintained strong stakeholder relationships. Managed financial aspects of projects, ensuring payable milestones were met and deliverables aligned.

Oversaw resource allocation and demand forecasting for the Benelux project management team. Acted as an expert in presales within the cluster, validating the sizing of submitted new opportunities. Main contributor to the global PM presales Center of Excellence (COE).

Fulfilled Senior project manager role for critical and strategic projects, leading a team of 4 APM’s. Performed Sites Migration from Legacy BVBPN to a new contact center solution of GENESYS Cloud for 100 sites worldwide. Ensured projects were delivered as per agreed scope, quality, and on planned timeline.

Fulfilled Senior project manager role for critical and strategic projects, leading a team of 7 PM’s. Performed Sites Migration from GENESYS Engage to a new SDWAN solution on 2 platforms (Cisco and VERSA) for 300 sites worldwide. Ensured transformation happened as per agreed scope, quality, and on planned timeline.

Managed the end-to-end delivery of Large and Mega, cross-functional/domain projects, ensuring customer satisfaction. Managed all project-related activities including requirements, planning, and reporting. Responsible for budget management and control, timescales, and quality.

Fulfilled Senior Project manager role and Tower lead for a Critical Project, leading a team of 2 PM’s and 6 APM’s. Transformed around 1000 sites from legacy WAN service to new SDWAN technology. Ensured successful project execution.

Fulfilled the role of Head of Project Management Office for Global WAN and BTalk voice service and WAN optimization. Led a team of 3 PM’s and APM’s, managing several vendors and internal teams. Secured business organic growth activities, supported by scope, risk, and change management best practices.

Fulfilled the role of Project manager for Global Standardized MLAN Transformation for an international corporation Mega project “ROPE”. Covered 197 locations and over 70K ports. Transition included associated services like WAN accelerator and 97 PDN firewall Network Access Optimization.

Fulfilled the role of Optimization Project manager, participating in Major internal programs. Delivered over 12 projects in 12 months. Focused on project optimization and delivery.

Responsible for handling Major incidents as defined in the major incident management criteria. Attended service review calls and provided minutes of meeting. Handled complex and chronic cases and assisted team management in handling customer and service manager escalations.

Responsible for shift leadership and first level of escalation. Handled cases as per case excellence and documented all troubleshooting and case management actions via ticketing systems. Coordinated with internal departments and vendors to achieve fault resolution within SLA.

Responsible for troubleshooting different types of navigation aids devices. Supported new installation projects, including travel outside Cairo. Supported Alcatel 5500 PBX as first level troubleshooting and managed the PBX software according to customer needs.

Responsible for the development and delivery of product demonstrations. Searched for new clients who might benefit from company products or services and maximized customer potential in designated regions.

Supported and troubleshooted a Medical Teleconference Project. Provided technical assistance and problem resolution for the project.

Completed a Bachelor of Science degree focused on electronics and communication engineering. Gained foundational knowledge in electronic circuits, communication systems, and related engineering principles.

Completed high school education, focusing on core academic subjects. Developed foundational knowledge and skills necessary for further studies.