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Abdallah Sendiouny

@abdallahsendiouny

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Senior IT Project Manager at Customizo who delivered $3–5M ServiceNow programmes for government and enterprise clients.

Egypt

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What I'm looking for

I’m open to Senior Project Manager, Delivery Manager, and Programme Manager roles, based in Cairo or remote.

At Customizo, I led $3–5M ServiceNow transformation programmes for government and enterprise clients in Saudi Arabia. I directed Customer Service Management and App Engine implementations, as well as SPM, ITSM, ITOM, and ITAM delivery.

At Atos, I led enterprise digital programmes and a ServiceNow-to-Remedy data migration. Backlog prioritisation and cross-stream alignment helped accelerate delivery timelines by 20%.

At Future Technology Egypt, I established the Odoo ERP practice, selecting implementation partners and designing its delivery and governance model. I also built the sales pipeline and lead pre-sales discovery and solution demos.

Experience

Work history, roles, and key accomplishments

Current

VP, Sales & Business Development (Interim)

Current

Future Technology Egypt

Jul 2026 - Present (4 months)

Established the company's Odoo ERP practice end to end, selecting implementation partners and designing the delivery and governance model. Structured and negotiated partnership agreements with two implementation partners, including revenue-share models, tiered fees, and client-protection clauses.

Odoo ERP Partnership Management Pre Sales Solution Demonstrations Sales Pipeline Business Development

Senior Project Manager

Customizo

Jul 2025 - Jun 2026 (11 months)

Led $3–5M ServiceNow transformation programs for government and enterprise clients in Saudi Arabia. Delivered full-scale ServiceNow Customer Service Management (CSM) and App Engine implementations, achieving high customer satisfaction scores.

ServiceNow CSM App Engine SPM ITSM ITOM ITAM Program Governance Stakeholder Management

Senior Project Manager

Axelerated Solutions

Jul 2024 - Jul 2025 (1 year)

Delivered $2–3M IT infrastructure, security, and DRaaS programs under budget and on time. Led a team of 15–20 internal and vendor resources, ensuring seamless multi-supplier collaboration.

IT Infrastructure Security Disaster Recovery as a Service (DRaaS)Program Management Risk Management SLA Compliance

Senior Project Manager

Atos

Jun 2023 - Jun 2024 (1 year)

Accelerated delivery timelines by 20% through effective backlog prioritization and cross-stream alignment. Led $4M+ enterprise digital programs, managing 25+ resources across application, infrastructure, and business services.

Project Management Backlog Prioritization Digital Transformation Resource Management ServiceNow Remedy

Project Manager - Switzerland Cluster

Orange Business Services

Apr 2021 - Jun 2023 (2 years 2 months)

Managed $5M+ enterprise telecom delivery portfolios across Switzerland, the Netherlands, Ireland, and the UK. Coordinated 15–25 cross-functional teams to ensure compliance with SLAs and operational KPIs.

Telecom Services Portfolio Management SLA Compliance Cross functional Team Coordination Service Stabilization

Project Manager - West Europe

Dell Technologies

Oct 2018 - Mar 2021 (2 years 5 months)

Led $3M+ enterprise IT hardware deployment programs across Western Europe for key accounts in the Benelux region. Managed cross-regional teams and suppliers, ensuring timely delivery under tight constraints.

Hardware Deployments Program Management Supplier Management Account Management Cross Regional Coordination

Lead Project Coordinator - Switzerland Account

Orange Business Services

Jan 2017 - Sep 2018 (1 year 8 months)

Led the coordination of projects for major Swiss telecom accounts, including Swisscom, Cablecom, and Sunrise. Earned the Ambassador of Excellence award 12 times for outstanding customer satisfaction.

Project Coordination Telecommunications Customer Satisfaction Escalation Management Training

Project Coordinator - DSL and Ethernet Service in LDM team

Orange Business Services

Mar 2015 - Jan 2017 (1 year 10 months)

Specialized in DSL, Ethernet, VPN, MPLS, and enterprise network provisioning across European telecom operators including Swisscom, Cablecom, and Sunrise.

DSL Ethernet VPN MPLS Network Provisioning Telecommunications

Monitoring Support Engineer

Orange Business Services

Aug 2013 - Mar 2015 (1 year 7 months)

Restored customer services and minimized operational impact by troubleshooting incidents effectively. Escalated complex issues to global teams to ensure timely resolution.

Incident Management Troubleshooting Network Monitoring Escalation Management

BEW problem Management Specialist

Orange Business Services

Mar 2013 - Jul 2013 (4 months)

Troubleshooting DSL, wi-fi, and private access problems while accessing VPN (GPRS [EDGE, 3G]; DSL; WI-FI). Ensure the highest level of customer satisfaction for the team.

DSL WiFi VPN GPRS Edge Dial UP Troubleshooting Customer Satisfaction

International Account Advisor - UK Account

Vodafone

Dec 2011 - Mar 2013 (1 year 3 months)

Served as the first point of contact for international UK accounts, ensuring prompt resolution of customer inquiries. Managed client relationships to enhance customer satisfaction and loyalty.

Customer Service Customer Relationship Management Communication Skills Problem Solving