Mohamed Elzareaa
@mohamedelzareaa
General Manager at RSA who grew Professional Services revenue 22% year over year and built global operations and Customer Success functions.
EgyptWhat I'm looking for
At RSA Security, I led a global organization across EMEA and AMER with accountability for revenue, utilization, and project margin. I grew Professional Services revenue 22% year over year and exceeded plan three consecutive years.
I rebuilt the global PMO and founded the Global Services Operations team, shipping the first executive dashboard within four months. I also partnered with the C-suite on revenue strategy and forecasting and co-designed revenue recognition methodology with Finance.
Earlier at RSA, I rebuilt the SecurID Customer Success organization and created an Account Management and Escalation team that became the foundation of SaaS Customer Success. At Dell EMC, I coached engineers and specialized in SAN storage, RecoverPoint, and VMware; at Orange Business Services, I coordinated network change management for the global backbone.
Experience
Work history, roles, and key accomplishments
Led a global organization across EMEA and AMER, accountable for revenue, utilization and project margin. Grew Professional Services revenue 22% year over year and exceeded plan three consecutive years.
Senior Manager, Project Management & Business Operations
Jan 2022 - Dec 2024 (2 years 11 months)
Rebuilt the global PMO from the ground up, including roles, methodology, tooling and governance. Founded the Global Services Operations team and shipped the first executive dashboard within four months.
Manager, Customer Support, Services Account Management & Business Operations
Jan 2021 - Dec 2022 (1 year 11 months)
Led EMEA and AMER teams for Identity Governance support and SecurID Customer Success. Rebuilt the global Customer Success organization and redesigned the CSAT framework, lifting customer satisfaction 20% in one quarter.
Built a dual-function Account Management and Escalation team from scratch in 2020, which became the foundation of SaaS Customer Success. Grew EMEA paid service accounts 40% in one year and earned three global RSA awards for customer retention.
Coached engineers and developed talent across the team, specializing in SAN storage, RecoverPoint and VMware. Authored support documentation for new product releases.
Coordinated network change management for the Orange global backbone.
Served as local escalation point and technical coach for second-level diagnostics.
Education
Degrees, certifications, and relevant coursework
Arab Academy for Science and Technology
MBA, Strategic Management
MBA in Strategic Management from the Arab Academy for Science and Technology, Cairo, completed in 2023.
Arab Academy for Science and Technology
BSc, Electrical Engineering
BSc in Electrical Engineering with a focus on Electronics and Communication from the Arab Academy for Science and Technology, Cairo, completed in 2006.
Project Management Institute
Project Management Professional (PMP), Project Management
Certified as a Project Management Professional (PMP).
Dell Technologies
Dell Technologies Leadership Academy Graduate, Leadership
Graduate of the Dell Technologies Leadership Academy.
AXELOS
ITIL Foundation, IT Service Management
Certified in ITIL Foundation.
Availability
Location
EgyptAuthorized to work in
Salary expectations
Social media
Job categories
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