Open to opportunities

Mohammed Abdelhadi

@mohammedabdelhadi

Message

Customer service and financial transaction processing professional improving client satisfaction and accuracy.

United Arab Emirates

Message

What I'm looking for

I’m looking for a customer-focused role where I can process financial transactions accurately, resolve inquiries quickly, and support teams with administrative work and records management in a fast-paced environment.

I handle high-volume financial transactions at Lari Exchange, resolving customer complaints and managing cash handling with tight regulatory compliance. I process 150+ daily transactions with less than 1% error, while keeping first-contact resolution moving through follow-up and escalation.

Before that, I supported patient and laboratory data at Unilabs, entering, updating, verifying, and maintaining records with attention to accuracy, completeness, and data privacy. I also registered and processed patient information and sample details in internal systems.

In customer-facing roles in Morocco, I represented companies like GLMS and SUPER ICE COMPANY—identifying potential customers, presenting product features, negotiating contracts, and preparing reports and proposals. I focused on matching customer needs to tailored solutions to improve satisfaction and retention.

Now at Ventures Middle East (VME) in Abu Dhabi, I conduct market research across the MENA region, maintain project databases, and respond to customer inquiries using Arabic, French, and English. I also coordinate with project owners and stakeholders to verify project details.

Experience

Work history, roles, and key accomplishments

Current

Associate Researcher

Current

Ventures Middle East (VME)

Nov 2024 - Present (1 year 11 months)

Conducts market research across the MENA region and maintains accurate project databases. Responds to customer inquiries and communicates with stakeholders to verify project details.

Market Research Database Management Arabic French English

Community Cleanup Volunteer

Authority Of Social Contribution - Maan

Jan 2025 - Jan 2025 (0 months)

Participated in community cleanup initiatives to protect the environment and raise environmental awareness.

Senior Customer Service Officer

Lari Exchange

Jan 2023 - Dec 2024 (1 year 11 months)

Resolved customer complaints with a 90% first-contact resolution rate and processed 150+ daily financial transactions with less than 1% error. Handled 50+ daily inquiries, increasing customer satisfaction and retention by 70%.

Customer Complaint Resolution Cash Handling Regulatory Compliance Customer Retention

Data Entry Clerk

Unilabs

Mar 2022 - Oct 2022 (7 months)

Entered, updated, and maintained patient and laboratory data in internal databases. Verified data accuracy and handled confidential patient information in accordance with procedures.

Data Entry Data Verification Records Management Confidentiality

Customer Service Representative

GLMS

Aug 2020 - Sep 2021 (1 year 1 month)

Identified potential customers, demonstrated product features, and negotiated contracts to support client acquisition. Analyzed customer needs and prepared detailed reports and proposals.

Customer Acquisition Contract Negotiation Report Preparation

Sales Representative

SUPER ICE COMPANY

Jul 2018 - Jul 2020 (2 years)

Established and maintained positive business and customer relationships. Reached out to potential customers through cold calling and coordinated sales activities with team members.

Customer Relationship Management Cold Calling Sales Coordination