Mohammad Tamim Motmaen

Supported Skytravellers.com B2B portal operations by handling customer challenges, following the customer market plan, and providing 24/7 agency support. Coordinated with Dubai head office on portal admin issues, trained travel agency staff, and produced daily/weekly/monthly management reports.

Managed travel insurance administration for travel agencies under official business contracts and supported customer pricing and inquiries. Handled commercials and promotions, managed social media, and mediated customer disputes.

Prepared Turkish flight reservation, hotel reservation, and travel insurance for customers through the visa application center operations. Submitted daily reports to finance and management.

Set and monitored sales objectives, developed corporate accounts, and prepared contracts for travel agency partners. Produced RFQs/quotes for courier and cargo services and managed sales promotions including social media and marketing planning.

Set company policy and strategy, developed operational plans and company vision, and served as primary spokesperson. Oversaw budgeting, reporting, auditing, stakeholder coordination, and recruitment support, while pursuing new business opportunities and client meetings.

Managed daily airport station operations including check-in, baggage handling, and boarding procedures, ensuring compliance with aviation standards. Handled scheduling/invoice processes and coordinated staffing, safety checks, and emergency/crisis response.

Provided corporate clients flight options and coordinated date change and refund requests with airlines. Issued travel insurance and hotel bookings, supported UAE visa processing, and produced daily corporate sales reports.

Developed and implemented trade development strategy to expand market presence locally and internationally. Managed airline/partner relationships, negotiations, compliance coordination, and reporting for senior management.

Managed counter operations and office systems while performing finance duties including bank deposit tracking, financial policy review, and participation in financial audits. Handled accounts payable/receivable, invoice/receipt processing, and produced monthly/quarterly/annual financial reports.

Managed Tolotrip.com portal administration and supported strategic marketing and customer relationship activities. Processed date changes and refunds per agency requests, trained partner staff, and reported daily to senior management.

Oversaw overall company operations, including sales reporting and daily accounting entries for travel products and services. Managed cash/bank tracking, invoice/receipt processing, supplier statement reconciliation, user setup, and daily backup and monthly profit/loss reporting.

Developed new market initiatives by identifying opportunities, contacting potential clients, and increasing value of existing customers. Managed Babylon-Booking.com portal administration and processed travel agency and corporate top-up requests.

Led airport station operations while also managing sales and marketing activities for the GSA. Coordinated operational functions with airlines and departments, handled passenger issues, prepared reports, and set/monitored sales objectives.

Supervised office operations and counter customer service, including staff support, payroll/administration, and maintaining service procedures. Managed travel booking and corporate date change/refund workflows, including insurance, hotel bookings, UAE visa processing, and daily sales reporting.

Activities and societies: 3 Microyan, District 09, Kabul – Afghanistan.

Completed high school at Abdul Hadi Dawi High School in Kabul, Afghanistan.

Activities and societies: Airport Street, District 10, Kabul – Afghanistan.

Completed a diploma in English Language at Azerakhsh English Academy.

Activities and societies: Parwan Two Street, District 04, Kabul – Afghanistan.

Completed a diploma in Information Technology at Kardan University.

Activities and societies: Anzala Street, District 10, Kabul – Afghanistan.

Completed a Customer Service Management course through Smart Afghan International Consultancy.

Activities and societies: Shar I Now, District 10, In front of Emergency Hospital, Kabul – Afghanistan.

Completed training in Turnaround Coordinator and Airside Safety Awareness at Star E Sama Aviation Consultancy Services.

Activities and societies: 10 Street Wazir Akbar Khan, District 10, Kabul – Afghanistan.

Received a Hard Working Obligation Certificate from Sky Group through the Skytravellers.com B2B Air Ticketing Portal.

Activities and societies: Shar I Now, District 10, In front of Emergency Hospital, Kabul – Afghanistan.

Received a Hard Working Obligation Certificate from Hadita Travel Holding Group (GSA) for multiple airline affiliations.