Looking for a job

mohammad sitaboha

@mohammadsitaboha

Message

I convert qualified leads and deliver high-volume bilingual customer support across GCC markets.

Turkey

Message

What I'm looking for

I'm looking for a client engagement or customer service role where I can use bilingual communication, lead conversion, and high-volume support experience to serve customers and improve results.

At Black Oasis for Digital Analysis, I managed 500+ daily calls, follow-ups, and inbound inquiries for English-speaking applicants, converting around 30% of qualified leads into paying customers.

Previously at Extensya, I supported Floward and Noon Food across live chat, inbound, and outbound channels. I handled 200+ daily customer interactions in English and Arabic while maintaining a 4/5 customer satisfaction rating.

Experience

Work history, roles, and key accomplishments

Digital Engagement Specialist

Black Oasis for Digital Analysis

Oct 2025 - Apr 2026 (6 months)

Served as the primary contact for English-speaking applicants, managing high-volume outbound calls, lead follow-ups, and inbound inquiries. Sustained a ~30% monthly lead conversion rate across a daily volume of 500+ calls.

Lead Conversion Outbound Calls Inbound Calls Customer Engagement Documentation Verification Performance metrics tracking

Customer Service Agent

Extensya

Dec 2023 - Apr 2024 (4 months)

Supported high-traffic regional brands Floward and Noon Food via live chat, inbound, and outbound communication, managing 200+ customer interactions daily. Sustained a 4/5 customer satisfaction rating and handled order issues, escalations, and complaints professionally.

Customer Service Live Chat Inbound Calls Outbound Calls Complaint Handling Escalation Management Multi Brand Design Support