At MediCore Retrieval Services, I handled 100+ daily outbound calls to hospitals, clinics, and healthcare providers to request medical records and verify patient information.
I coordinated with medical facilities to obtain accurate documentation, confirm insurance eligibility, and support timely processing while maintaining HIPAA compliance. I kept AHT under five minutes and achieved 90%+ FCR and QA scores.
At Ironwood llc, I managed inbound customer calls for automotive dealership clients, qualified customer needs, and scheduled sales and service appointments using CRM systems. I also coordinated follow-up and appointment confirmation with dealership teams.
At PestGuard Solutions, I made 90+ outbound calls daily to generate leads and schedule services. Through personalized recommendations and promotions, I increased service sales by 70%.
