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Mohammad Ejaz

@mohammadejaz

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Community Manager with expertise in customer support and social media.

India

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

My name is Mohammad Ejaz, and I am a dedicated Community Manager with extensive experience in customer support and social media management. I hold a B.A. (Hons) from Aligarh Muslim University and have developed a strong skill set in managing various social media platforms, including Facebook, Instagram, Twitter, YouTube, and Telegram. My role involves moderating weekly webinars and providing user support in multiple languages, including English, Hindi, and Urdu.

Throughout my career, I have worked with Ugrocol Solution Private Limited and In2talk Technologies, where I successfully managed the company's online presence and contributed to the development of their brand in the international market. My experience at Genpact Private Limited as a Process Developer in Trust and Safety has honed my analytical skills, allowing me to review content and translate legal documents with precision. I am a strong believer in teamwork and collaboration, always striving to enhance my professional abilities while contributing effectively to my team.

Experience

Work history, roles, and key accomplishments

Community Manager

Ugrocol Solution Private Limited

Dec 2022 - Apr 2024 (1 year 4 months)

Managed social media accounts and moderated weekly webinars. Provided user support in English, Hindi, and Urdu, while developing content plans and promoting the brand on social networks.

Social Media Management Customer Support Content Planning Community Building User Engagement Webinars Translation Brand Team Collaboration Problem Solving

Process Developer

Genpact Privet Limited

Jul 2018 - Dec 2022 (4 years 5 months)

Analyzed and reviewed English content according to company policies. Translated legal documents and maintained updated trackers for cases.

Content Translation English Legal Communication Skills Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

Aligarh Muslim University

Bachelor of Arts (Honors), Arts

2014 - 2018

Completed a Bachelor of Arts with Honors, focusing on various aspects of arts and humanities, while developing critical thinking and analytical skills.