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@mohammadejaz
Community Manager with expertise in customer support and social media.
My name is Mohammad Ejaz, and I am a dedicated Community Manager with extensive experience in customer support and social media management. I hold a B.A. (Hons) from Aligarh Muslim University and have developed a strong skill set in managing various social media platforms, including Facebook, Instagram, Twitter, YouTube, and Telegram. My role involves moderating weekly webinars and providing user support in multiple languages, including English, Hindi, and Urdu.
Throughout my career, I have worked with Ugrocol Solution Private Limited and In2talk Technologies, where I successfully managed the company's online presence and contributed to the development of their brand in the international market. My experience at Genpact Private Limited as a Process Developer in Trust and Safety has honed my analytical skills, allowing me to review content and translate legal documents with precision. I am a strong believer in teamwork and collaboration, always striving to enhance my professional abilities while contributing effectively to my team.
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Work history, roles, and key accomplishments
Ugrocol Solution Private Limited
Dec 2022 - Apr 2024 (1 year 4 months)
Managed social media accounts and moderated weekly webinars. Provided user support in English, Hindi, and Urdu, while developing content plans and promoting the brand on social networks.
Genpact Privet Limited
Jul 2018 - Dec 2022 (4 years 5 months)
Analyzed and reviewed English content according to company policies. Translated legal documents and maintained updated trackers for cases.
Degrees, certifications, and relevant coursework
Bachelor of Arts (Honors), Arts
2014 - 2018
Completed a Bachelor of Arts with Honors, focusing on various aspects of arts and humanities, while developing critical thinking and analytical skills.
Diploma, English Language & Literature
2015 - 2015
Pursued a Diploma in English Language & Literature, enhancing language proficiency and understanding of literary concepts.
Diploma, Urdu Language
2014 - 2015
Achieved a Diploma in Urdu Language, focusing on language skills and cultural understanding.
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