Open to opportunities

Ayush Kumar

@ayushkumar15

Message

Customer-focused chat support professional specializing in Web3 community and wallet/exchange support.

India

Message

What I'm looking for

I seek a customer-facing chat/community support role in a collaborative Web3 company where I can resolve wallet/exchange issues, improve satisfaction, and grow professionally.

I am a customer-focused chat support professional with experience handling Telegram and Discord communities, wallet and exchange queries, and live chat and email support. I bring strong communication, empathy, and problem-solving skills alongside a 50+ WPM typing speed to resolve customer issues efficiently.

I have worked in community and customer support roles across Web3 projects including CoinLaunchpad, Yetuswap, Hyve, and Yatchifi, and I am pursuing a BCom (Hons). I seek to enhance customer satisfaction, streamline ticket management, and contribute positively to team collaboration and community growth.

Experience

Work history, roles, and key accomplishments

Lead Customer Manager

Hyve

Led customer support activities at Hyve, coordinating support workflows, mentoring agents, and ensuring timely resolution of tickets to maintain customer satisfaction.

Ticketing Mentoring Problem Solving Empathy Communication Skills

Chat Support Executive

Coinlaunchpad

Provided customer-focused chat support for Coinlaunchpad, resolving user queries across live chat and email and improving response quality through clear communication and ticket management.

Live Chat Email Support Ticketing Empathy Problem Solving Telegram Discord Community Handling