Shriti Ghosh
@shritighosh
I grow product communities through moderation, analysis, and stakeholder collaboration.
IndiaWhat I'm looking for
At Google Operations Center, I manage public and private forums for Google products, driving active engagement while ensuring compliance with guidelines. I increased Product Experts engagement by approximately 18% within six months.
I collaborate with Product Support Managers and mentor Product Experts to improve user experience, using market research, data analysis, and product evaluation to refine community strategies. I’ve also investigated account hijacking patterns and resolved bugs, appeals, and security alerts.
Previously at Genpact, I trained new content moderators, led weekly business reviews, and managed high-priority email escalations for a Google process. My customer support experience at Amazon strengthened my focus on order management and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Manage public and private forums for Google products, ensuring active engagement and compliance with guidelines. Increased Product Experts engagement by approximately 18% within 6 months and collaborate with Product Support Managers to enhance user experience.
Education
Degrees, certifications, and relevant coursework
Jawaharlal Nehru Technological University Hyderabad
Bachelor of Technology, Computer Science Engineering
2013 - 2017
Pursued a Bachelor of Technology in Computer Science Engineering from JNTUH, Hyderabad, from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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