Open to opportunities

adam akbar

@adamakbar

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Customer Success and Account Manager driving retention through data-driven operations.

India

Message

What I'm looking for

I seek remote Account Manager / Customer Success roles focused on retention, data-driven onboarding, cross-functional coordination, and process improvement.

I am a Customer Success and Account Management professional with 4+ years supporting B2B and B2C clients across EdTech, SaaS-style platforms, healthcare, and service-driven organizations. I specialize in end-to-end client lifecycle management—onboarding, adoption, engagement, retention—and deliver actionable insights through strong Excel dashboards, CRM management, and process execution.

I have improved operational efficiency by standardizing documentation, built large-scale Excel analytics (50K+ records) for revenue and engagement visibility, and handled escalations with structured, relationship-first communication. I seek remote Account Manager / Customer Success roles where I can apply my retention-first, non-calling approach and cross-functional coordination skills to drive client outcomes.

Experience

Work history, roles, and key accomplishments

Current

Senior Program Advisor

Current

Kaarwan

Dec 2024 - Present (1 year 3 months)

Act as primary point of contact for enrolled learners, managing onboarding, engagement, and retention while coordinating cross-functionally and delivering weekly/monthly CRM-backed performance reports.

Customer Onboarding CRM Management Retention

Customer Success Executive

Crio.Do

Apr 2023 - Nov 2024 (1 year 7 months)

Managed post-sales customer success operations including onboarding, LMS access, and program coordination while building Excel dashboards for funnel tracking and supporting renewals to improve operational accuracy.

& Customer Success Excel Pivot Tables Charts CRM Tools Program Coordination Renewals Documentation

Program Operations Executive

1upGrad

Jan 2022 - Mar 2023 (1 year 2 months)

Supported high-volume learner servicing, ensured SLA-driven handovers from sales to operations, and maintained CRM records and engagement trackers to support client review reporting.

Learner Support SLA Management Client Communication

Patient Care Coordinator

Novartis

Mar 2019 - Dec 2021 (2 years 9 months)

Managed long-term patient relationships, ensuring continuity of care, compliance-driven documentation, and escalation handling to maintain service quality and data integrity.

Relationship Management Compliance Escalations Communication Problem Solving Data Management

Education

Degrees, certifications, and relevant coursework

Osmania University

Master of Science, Microbiology

Completed M.Sc. in Microbiology from Osmania University, focusing on advanced microbiological concepts and laboratory techniques.

Osmania University

Bachelor of Science, Microbiology, Genetics & Chemistry

Completed B.Sc. with majors in Microbiology, Genetics and Chemistry at Osmania University, covering foundational coursework and laboratory practicals.