Seeking fully remote work with an international employer from Egypt. Priorities: flight reservations, ticketing and travel operations; also customer support, operations coordination and dispatch support. Open to independent contracting and US business hours. Available with two weeks’ notice.
Looking for a job
Mohamed Roshdy
@mohamedroshdy
Travel & customer operations specialist | 5+ years | Sabre & Galileo | Ticketing, refunds & escalations | Arabic, English & Hebrew
EgyptWhat I'm looking for
Travel and customer operations professional with 5+ years of experience at Wego and Booking.com/Concentrix. I handle flight reservations, ticketing, exchanges and reissues, cancellations, refunds, accommodation bookings and complex customer escalations.
My hands-on experience includes Sabre and Travelport Galileo, PNR creation and servicing, airline fare rules, special service requests, supplier coordination and payment-related cases. At Booking.com/Concentrix, I worked as a Senior Guest Specialist, resolving complex cases and supporting colleagues through guidance and knowledge sharing.
I speak Arabic, English and Hebrew and am based in Cairo, Egypt. I am seeking fully remote opportunities with international employers in travel operations, reservations and ticketing, customer support, operations coordination or dispatch support. I am available to work US business hours and can join with two weeks’ notice.
Experience
Work history, roles, and key accomplishments
Current
Reservations & Ticketing Executive
Wego
Aug 2024 - Present (2 years 3 months)
Manage flight reservations and post-booking operations using Sabre and Travelport Galileo: PNR servicing, ticketing, reissues, cancellations, refunds and voids. Apply fare rules, coordinate with airlines and suppliers, handle special requests and resolve schedule-change, booking and payment escalations across GCC-focused operations.
Delivered Hebrew-language support for Booking.com customers via phone, email and live chat. Managed accommodation reservations, modifications, cancellations, refunds, payment issues, special requests and urgent travel cases. Coordinated with internal teams and accommodation partners to resolve escalations while maintaining SLA and service-quality standards.
Supported Booking.com customers through Concentrix. Resolved complex escalations involving financial cases, high-risk bookings, urgent accommodation issues and complaints. Guided junior colleagues on workflows and compliant resolutions, supported peer coaching and knowledge sharing, and maintained service quality in a high-volume global travel environment.
AB
Managed front-desk operations, visitor coordination, calls, correspondence, scheduling and general office administration.
Education
Degrees, certifications, and relevant coursework
Ain Shams University
Bachelor / Licence Degree in Arts, Arts
Grade: GPA 3.8
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
EgyptAuthorized to work in
Salary expectations
13k-16k USD
Social media
Job categories
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