Looking for a job

Mohamed Hussien

@mohamedhussien1

Product Operations at Moddakir, improving user journeys across 8 apps with KPI frameworks and data reporting.

At Moddakir, I own the end-to-end user journey across 8 apps and use support data and customer feedback to identify friction and guide product improvements. I designed a separate data warehouse architecture, built a KPI framework, and led the development of Grafana dashboards.

I previously built Moddakir’s Customer Success department from scratch and led a cross-border team of 9. Before Moddakir, I managed business development and partnerships at Enlighting Media, and held medical sales roles at AIG Egypt and EGPI Egypt.

Experience

Work history, roles, and key accomplishments

Current

Product Owner: Product Operations & Data

Current

Moddakir App

Jan 2026 - Present (10 months)

Owns end-to-end user journey across 8 apps, leads business architecture and gap analysis, and drives improvements with product, engineering, and operations. Built KPI framework and data warehouse architecture, and oversees support operations with significant performance metrics.

Gap Analysis User Journey Mapping KPI Design Data Warehouse Design Grafana Support Operations Product Management Process Improvement Business Architecture

Customer Success Manager: Founder & Lead of Customer Success Department

Moddakir App

Jan 2025 - Dec 2025 (11 months)

Built the Customer Success department from scratch, led a cross-border team of 9, and designed customer-handling processes. Improved response times and supported growth of active customer base from 77K to 110K.

Team Building Training Process Design Customer Success Escalation Management KPI Improvement

Business Development & Partnership Manager

Enlighting Media

May 2022 - Jan 2025 (2 years 8 months)

Managed business development in the animation production industry, generating leads and building strategic partnerships across the UAE, Switzerland, and the USA. Managed a diverse account portfolio and negotiated contracts.

Business Development Lead Generation Strategic Partnerships Account Management Contract Negotiation

Senior Medical Sales Representative

AIG Egypt

Jan 2021 - Sep 2022 (1 year 8 months)

Led and coached a sales team, negotiated deals, and organized physician-focused events.

Sales Leadership Coaching Negotiation Event Planning

Medical Sales Representative

EGPI Egypt

Jan 2019 - Jan 2021 (2 years)

Grew sales across pharmacies, hospitals, and clinics and achieved the total sales target by the end of tenure.

Sales Account Management Territory Management

Education

Degrees, certifications, and relevant coursework

Udemy

Account Management, Account Management

Account Management course completed in October 2024.

ESLSCA Business School Paris

MBA, Management & Digital Transformation

MBA in Management & Digital Transformation, with focus on TOGAF, Business Analysis, ITIL, governance, agile, program management, and competitive intelligence.