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Mahitab Mansour

@mahitabmansour

Operations Team Lead at Info Retrieval, maintaining 99.5% accuracy across background checks and improving team productivity.

Egypt

Message

At Info Retrieval, I lead remote Returns & Entry Teams processing 1,500+ daily background checks, maintaining up to 99.5% accuracy through quality assurance monitoring. I also work with senior leadership to identify and resolve operational bottlenecks.

At SiriusXM Canada, I analyzed customer behavior and feedback to identify churn drivers and improve retention. In my Talabat Egypt product strategy case study, I designed a four-layer MVP framework and defined a North Star Metric, KPI trees, and an experimentation plan to address the marketplace cold-start problem.

Experience

Work history, roles, and key accomplishments

Team Lead – Returns & Entry Teams

Info Retrieval

Jan 2023 - Aug 2026 (3 years 7 months)

Led remote teams processing over 1,500 daily background checks, maintaining up to 99.5% accuracy through rigorous quality assurance monitoring. Collaborated with senior leadership to identify and resolve operational bottlenecks, driving productivity improvements across multi-functional entry teams.

Team Leadership Quality Assurance Operations Management Remote Team Management Process Optimization

Operations Support

Impact Graphix & Signs / Diamond Fabrication

Jan 2023 - Jan 2024 (1 year)

Managed cross-functional stakeholder communications and documentation flow to support business operations and escalation management. Optimized information accuracy and process transparency for remote fabrication and graphic design workflows.

Stakeholder Management Documentation Process Optimization Remote Operations

Retention Specialist

SiriusXM Canada

Jan 2021 - May 2023 (2 years 4 months)

Analyzed behavioral trends and feedback from high-volume customer segments to identify core churn drivers and improve retention metrics. Translated qualitative customer pain points into actionable business insights, collaborating with cross-functional teams to enhance service initiatives.

Customer Retention Data Analysis Churn Analysis Cross Functional Collaboration Customer Insights

Customer Service Representative

Cricket Wireless

Jan 2019 - Jan 2020 (1 year)

Resolved high-volume customer inquiries while consistently meeting service KPIs and identifying recurring pain points for process improvement. Supported continuous improvement initiatives by documenting user friction points and advocating for customer-centric solutions.

Customer Service KPI Management Process Improvement Documentation