Gee Nader

Lead a team of Customer Success Managers owning an Enterprise and large mid-market portfolio of 300 accounts, representing 180,000 employees paid monthly. Drove organic payment volume growth of 41% in Q2 and 29% in Q3 2026 across strategic accounts.

Established the Customer Experience function, including its operating model, customer lifecycle, governance framework and performance metrics. Redesigned core processes and introduced SOPs, increasing clients served during tax season by 25%.

Conducted market research and founder data validation; established SOPs, CRM structure and KPI reporting across product, sales and customer success. Owned product backlog, requirements and acceptance criteria for investor and corporate decision-maker features.

Led five Regional Managers, overseeing 15 branches nationwide, accountable for operational performance and customer experience across the network. Rebuilt operational policies, governance frameworks and processes, creating documented ways of working and a complete project history.

Managed customer relationships and escalations, aligning service delivery with customer needs and agreed requirements. Ran KPI reviews across 5+ regions to identify service-delivery and business-performance gaps.

Helped grow DashSoft from an early-stage startup into an established regional software company, building the operational foundation for expansion into three countries and partnerships with 10 business partners across five markets. Managed client relationships and partnered with internal teams to deliver projects effectively.

Handled client requests with internal teams and regulators; monitored operational controls and reporting.

Coordinated business operations, executive communications, reports and management meetings.

Bachelor of Science in Commerce with a focus on Accounting, completed in 2004.