Looking for Experienced Roles in Human Resource Domain
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Ashwini vangala
@ashwinivangala
Senior Associate HR at Amazon with over 4 years of experience in managing people and processes.
IndiaWhat I'm looking for
An Senior Associate HR at Amazon, where I execute strategies to improve the employee experience and satisfaction across the organization. With over 4 years of experience in managing people and processes, I have a proven track record of success in working with teams, driving process improvements, and delivering high-quality customer service.
Experience
Work history, roles, and key accomplishments
AMCurrent
1. My HR Live Support (MHLS) team for the US to provide a
variety of HR services to North American Employees
2. Query Logging on policies, programs including benefits, attendance, payroll
deductions
3. SME in HR policies to customers (Amazonians) and act as primary Assisted in implementing and improving training programs to improve quality and productivity of team.
4. Auditing, Mentoring, POC
TM1. Providing support to customer's queries through chats
2. Promoted as Subject Matter Expert and Quality analyst
3. Overseeing the customer service process
4. Resolving customer complaints brought to our attention
5. Assisted team with queries related to process.
HS
Customer Service Representative
HSBC
Jul 2015 - Dec 2015 (5 months)
1. Inbound calls for Indian credit cards and maintaining process knowledge
2. Provide high quality of service to achieve customer satisfaction
3. Establish customer needs and offer solutions to enhance the customer's relationship
4. Maintain a working knowledge of regulations to identify risk of fraudulent activity.
Education
Degrees, certifications, and relevant coursework
Ashwini hasn't added their education
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Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
700k-1000k INR
Job categories
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